Technology for Mankind

RIA or Rich Internet applications are those applications that have the same features or functions as the conventional desktop applications, and that it transfers the necessary data to the user interface more quickly. RIAs run in web browsers. It may or may not require software installation. It requires a secure environment, namely sandbox to run on the web browser. RIAs are developed with a number of technologies to make the user experience smoother and better. Given below are some of the high-end technologies for RIA development:

Adobe Flash and Flex: Adobe’s Flex and Flash are the most popular tools for RIA development. These cross platform technologies can make interactive and attractive web pages efficiently. Flash supports audio and video and coupled with a scripting language, Action Script that is highly effective for better client interaction on the web. Adobe Flex comes with a software development kit that can make interesting buttons, trees, data grids, list boxes, layout containers and many more. Read the rest of this entry »

Technology Consulting is an area where technical consulting expertise helps the organizations of their clients to align their technology requirements in accordance with ongoing market strategies.

Technology Consulting is not only about the technical aspects but also about researches in the consulting industry. A good technical consultant should always be aware of the general business strategies that are in trend in the IT industry. There are various IT firms, some are very large organizations, others may be medium or small, some may specialize in particular activities such as testing, integration, software development etc. Make sure you have knowledge of the key players of each field, so you can feel realities of the consulting life.

In the field of technology consulting, most of the times you need to work away from home as projects are client based. As a consulting professional, your most of the work will be at the client’s site with their team, but you will also be involved in the discussions with your own firm too. Meetings and discussions with other technology consultants of your own firm, who are also working for other clients, will make you aware of the present market scenarios. Read the rest of this entry »

Call centre technology has dramatically changed over the years. Gone are the days of lengthy queues, calls forwarded to the wrong department and difficulty in relaying information. Today call centres are customer service machines with high levels of customer satisfaction and a much higher call handling capacity. Why has there been such a change over the years? The answer is because of the introduction of IVR software, or interactive voice response software.

IVR software is used in call centres all over the world. Electricity companies, phone companies, internet service providers and insurance companies are just some of the types of organisation that employ this type of software. Any organisation that operates a call centre in fact uses IVR software of some kind. It is a very powerful tool that can provide a number of features. It can operate a call forwarding service which means callers are directed straight to the relevant department without the chance of human error. Secondly it operates voice recognition software too. This means that callers can communicate with the system without necessarily having to speak to an operator. At a minimum this means that information can be easily provided by the caller so the operator can have it at their fingertips when the receive the call. In some cases however this can even mean a human operator is not required to deal with a query. Read the rest of this entry »